Shipping & Returns
SHIPPING POLICY - It's simple, you buy it, we ship it anywhere ASAP!
In most cases all orders placed by 1:00 PM MST (Arizona) will be shipped the same day. Our hours of operation are Monday through Thursday 7-5. We are not open Friday - Sunday. This means we ship Monday through Thursday. There are no outgoing shipments Friday, Saturday or Sunday so plan your shipping speed accordingly when choosing those options.
Under normal circumstances, most orders ship out within 3-5 business days with the exception of the days we are closed. We will ship your order as soon as possible; however, due to large order volumes, weather conditions, weekends or circumstances beyond our control, there may be unexpected delays.
ALL INTERNATIONAL ORDERS OVER $1000 ARE SUBJECT TO WIRE TRANSFER PAYMENT
RETURNS AND CANCELLATION POLICY - product problems, etc...we will take care of it!
1. All products are sold with a 30 day money back guarantee from date of shipment. Shipping and handling costs are not refundable.
2. Products must be returned undamaged and in good condition. Misuse or damage is not covered. Returned items can be subject to a 20% restocking fee as determined by us at the time of the return.
3. RETURNS :- If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you are unable to login to your account contact Shock Therapy by Email at firstname.lastname@example.org or by phone at (623) 217-4959 for a return authorization number and shipping instructions. Please include the original Order Number and Product number issued at time of purchase.
4. CANCELLATIONS :- To cancel an order not yet shipped contact Shock Therapy by Email at email@example.com or by phone at (623) 217-4959. Please include the original Order Number and Product number issued at time of purchase. If you order has been pulled and boxed, but not shipped, it may be subject to a 20% restocking fee.