Shipping & Returns
SHIPPING POLICY - It's simple, you buy it, we ship it anywhere ASAP!
At the moment orders are taking about 7-10 business days to ship from the date the order is placed. Our hours of operation are Monday through Friday 9-5. This means we ship Monday through Friday. There are no outgoing shipments Saturday or Sunday so plan your shipping speed accordingly when choosing those options.
Under normal circumstances, most orders ship out within 7-10 business days with the exception of the days we are closed. We will ship your order as soon as possible; however, due to large order volumes, weather conditions, weekends or circumstances beyond our control, there may be unexpected delays.
ALL INTERNATIONAL ORDERS OVER $1000 ARE SUBJECT TO WIRE TRANSFER PAYMENT
RETURNS AND CANCELLATION POLICY - product problems, etc...we will take care of it!
1. All products are sold with a 30 day money back guarantee from date of shipment. Shipping and handling costs are not refundable.
2. Products must be returned undamaged and in good condition. Misuse or damage is not covered. Returned items can be subject to a 20% restocking fee as determined by us at the time of the return.
3. RETURNS :- If you need to return an item, simply email us at Sales@shocktherpyst.com with your order in the subject line, Example "Return - Order Number". Please provide the details to your return and allow us 1-2 business days to follow up with you. If you are returning a product because it does not meet your expectations you are responsible for the shipping cost to return the product back to us.
4. CANCELLATIONS :- To cancel an order not yet shipped contact Shock Therapy by Email at sales@shocktherapyst.com or by phone at (623) 217-4959. If you are a dealer please reach out to your Rep directly. Include the Order Number and Product number issued at time of purchase. If you order has been pulled and boxed, but not shipped, it may be subject to a 20% restocking fee.